Terms of service

1. Our service

DummyTicket.shop arranges genuine flight reservations and hotel booking confirmations through third-party providers, suppliers and processing partners. The document supplied must originate from an actual airline reservation or hotel booking, not a fabricated booking reference or altered document. The service purchased and its stated limitations determine what we undertake to provide.

2. Reservations and issued tickets

A flight reservation or airline hold is not a paid airline ticket and is not valid for travel. It does not entitle you to board a flight. A hotel confirmation supplied for a visa application does not, by itself, entitle you to occupy a room without satisfying the property's booking, payment and cancellation conditions. Reservations are subject to the provider's actual validity and cancellation terms and may expire or be released.

An issued airline ticket is a separate product and may only be represented as issued after the airline has actually issued it. A reservation hold cannot supply an e-ticket number. An enquiry about an issued ticket does not confirm availability or issuance.

3. Third-party processing and estimated times

We rely on third-party providers for booking, ticket processing and issuance and do not control every stage of their fulfilment process. Availability, processing speed and delivery may depend on their operational capacity, systems, procedures and response times.

Processing and issuance times vary by order and provider. Some orders may be completed sooner; certain bookings may take more than seven (7) days to be issued or delivered. Any published processing or delivery timeframe, including a priority-handling estimate, is an estimate only unless a specific guarantee is expressly provided in writing. A delay, including one exceeding seven days, does not by itself guarantee a refund. Commitments made at purchase and applicable legal rights still apply.

4. Pricing

Our competitive pricing reflects our third-party-dependent service model and fulfilment arrangements. Please review the price, service description and any selected additions before purchasing. Affordable pricing does not reduce your statutory rights, excuse non-performance or remove remedies required by law.

5. Your responsibilities

• Review the service description, limitations, estimated processing times and intended use before purchasing.
• Provide traveller names exactly as shown on passports and accurate trip and contact details.
• Check the current requirements of the relevant airline, embassy, consulate, immigration authority or other institution before relying on a document.
• Choose dates and validity suitable for your application and check the provider's actual conditions.
• Do not alter documents or present a reservation as a paid ticket or a document valid for travel.

6. External acceptance

We are not affiliated with any embassy, consulate or immigration authority. We do not guarantee acceptance, approval, verification by an independent organization, or any visa or immigration outcome. A genuine reservation may not satisfy every institution's requirements; the relevant institution makes its own decisions.

7. Refunds and cancellations

Our Refund Policy forms part of these terms. Refunds are not guaranteed. Every request is reviewed individually, taking account of the service purchased, order status, work performed, third-party charges or commitments, the commitments made at purchase and applicable law. Processing delays alone do not automatically trigger a refund. A provider's refusal to refund does not automatically remove our obligations to you. Refunds or other remedies required by law or binding payment-provider rules remain available.

8. Personal information

We use customer and traveller information to administer orders, arrange fulfilment, communicate with you and meet applicable obligations. Necessary information may be shared with fulfilment and operational service providers. Our Privacy Policy explains these practices and how to contact us about your information.

9. Liability and legal rights

To the extent permitted by applicable law, we are not responsible for losses caused solely by third-party delays, independent institutional decisions or circumstances outside our reasonable control. Where lawful, our liability for an order is limited to the amount paid for that order, and we exclude indirect or consequential losses such as unrelated travel costs. These limitations do not exclude responsibility for our own actionable errors or any liability, consumer protection or remedy that cannot lawfully be excluded or limited.

10. Contact

For questions, order concerns or requests under these terms, email support@dummyticket.shop with your order reference and a brief explanation.